Shipping policy
Shipping Details
At FIRSTGLOW HAIR, we want you to receive your luxurious hair as quickly as possible. Here’s everything you need to know about our shipping process:
Processing Time:
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.
Shipping Rates:
We offer free standard shipping on all orders within. For international orders, shipping fees will vary based on location.
Delivery Times:
Standard shipping takes approximately 1-3 business days within the UNITED KINGDOM. International orders may take 4-7 business days, depending on your location
Tracking:
You’ll receive a tracking number once your order is dispatched, so you can follow your package every step of the way.
Note:
We do not ship to P.O. Boxes. Please ensure you provide a valid residential or business address.
Returns Policy
At FIRSTGLOW HAIR, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below
Returns:
Due to the nature of our products, all sales are final. However, if there is an issue with your order, such as damaged items or incorrect products, please contact us within 7 days of receiving your items.
Exchanges:
We do not accept exchanges. However, if your product is damaged or defective, we will gladly replace it for you.
Refunds:
We offer refunds only for damaged or defective products. If your order qualifies, please reach out to our customer service team with supporting photos, and we will process your refund promptly.
Hair Care:
For best results, please follow our recommended care instructions. Hair that has been altered, cut, or used in any way will not be eligible for a return
We want you to love your hair. If you need assistance, feel free to contact us at INFO@FIRSTGLOWHAIR.CO.UK, and we’ll do everything we can to ensure you’re happy with your purchase.